SYNCLITE - PRIVACY NOTICE

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SyncLite Systems Pvt. Ltd. - Privacy Notice

Copyright [2023] [SyncLite Systems Pvt. Ltd.]. All rights reserved.

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1.INTRODUCTION:

SyncLite Systems Pvt. Ltd (hereinafter referred to as "us," "we," or "our," including and meaning SyncLite Systems Pvt. Ltd), operates the website www.synclite.io (hereinafter referred to as the "Service" for brevity). This page aims to inform you about our policies concerning the collection, use, and disclosure of personal data when you use our Service, as well as the choices available to you in relation to that data.

2.WHAT IS THE PRIVACY POLICY AND WHAT DOES IT COVER?

a.At SyncLite Systems Pvt. Ltd, we want you to have a clear understanding of the type of information we collect, how we utilize it, and how we share it. Therefore, we encourage you to review our Privacy Policy. This will assist you in using SyncLite Systems Pvt. Ltd's products in a manner that suits your preferences.

b.In our Privacy Policy, we provide detailed explanations of how we gather, employ, share, retain, and transfer information. Additionally, we outline your rights. To enhance comprehension, each segment of the Policy includes illustrative examples and simplified language.

c.We believe it's crucial for you to have control over your privacy. Consequently, we offer guidance on where you can manage your information within the settings of the product you're using.

3.INFORMATION WE COLLECT:

We collect various personal and official information to facilitate communication, offer support, provide updates about changes to our terms and privacy notice, inform you about new software versions, troubleshoot issues, offer technical support, and improve our overall service to you as a user.

4.TYPES OF DATA COLLECTED:

When you use our Service, we may request certain personally identifiable information ("Personal Data") to facilitate communication or identification. This may include, but is not limited to:

a.Email address

b.First name and last name

c.Phone number

d.Organization/Company name

5.HOW WE USE IT:

-Providing and maintaining our Service: This involves sending you links to software releases and sharing informative resources about the software.

-Notifying you about Service changes: We keep you informed about alterations in pricing, support contract agreements, high-severity defects, and potential mitigations or solutions.

-Enabling participation in interactive features: You can engage in conferences, seminars, workshops, and contribute to communities.

-Offering customer support: We troubleshoot issues remotely, suggest workarounds, and provide permanent solutions to problems you encounter.

-Gathering valuable information for service improvement: This helps us enhance our Service based on your feedback.

-Monitoring Service usage: This helps us track how our Service is used.

-Detecting, preventing, and addressing technical issues: This ensures the smooth functioning of our Service.

6.INFORMATION DISCLOSURE:

We may disclose your Personal Data in the good faith belief that such action is necessary to:

a.To comply with a legal obligation:

b.To protect and defend the rights or property of SyncLite Systems Pvt. Ltd: 

c.To prevent or investigate possible wrongdoing in connection with the Service:

d.To protect the personal safety of users of the Service or the public: 

e.To protect against legal liability: 

7.HOW DO WE SHARE INFORMATION WITH THIRD PARTIES:

SyncLite may share your information with third-party entities, primarily for purposes such as technical support, sales, and marketing.

8.DATA STORAGE: 

SyncLite will not store any data except the Email address, First name and last name, Phone number, Organization/Company name.

9.HOW CAN YOU MANAGE OR DELETE YOUR INFORMATION AND EXERCISE YOUR RIGHTS?

If you wish to manage or delete your information or exercise your rights regarding your data, please send an email to the address provided below. In your email, specify the data or information you want to delete. Upon receiving your request, SyncLite will take the necessary actions to delete the specified data and will confirm this action to you within 15 days via email.

Email Address: support@synclite.io

10.THIRD-PARTY EMBED:

SyncLite is not responsible for any third-party embeds.

11.TRACKING & COOKIES:

SyncLite is committed to safeguarding user privacy by abstaining from tracking any information or utilizing cookies to monitor user behavior.

12.DATA SECURITY:

SyncLite places a strong emphasis on data security. We want to clarify that SyncLite will not store any user data. Additionally, the SyncLite product will not store any user data on SyncLite's servers. All user data will be stored exclusively on the user's servers within their own environment while using the SyncLite product. This approach ensures that you have full control over your data and its security.

13.BUSINESS TRANSFERS OR HOW DO WE TRANSFER INFORMATION?

SyncLite operates on a user-configured model. The data acquisition, management, pipelines, consolidation, analytics etc. solutions implemented by user applications using the SyncLite platform are fully configurable by the end user. You have the freedom to choose your own storage, database, streaming, and other technologies, provided they are supported by SyncLite.

It's important to note that in this user-configured environment, the responsibility for the security and transfer of data lies with the end user. SyncLite does not take on any security liabilities associated with the transfer of data in your chosen configurations.

14.HOW DO WE RESPOND TO LEGAL REQUESTS, COMPLY WITH APPLICABLE LAW AND PREVENT HARM?

SyncLite operates on a user-configured model where the product runs within the user's environment on their servers. It's important to note that the end user is solely responsible for the type of data they choose to store and manage using the SyncLite platform.

In the event of any legal request, SyncLite will not have control over the data stored or transferred by the end user. However, if a legal request is made in the interest of public safety or to prevent harm, SyncLite will cooperate with the authorities by providing details of the end user. In such cases, SyncLite may cease further services and support to the end user as necessary.

15.HOW LONG DO WE KEEP YOUR INFORMATION FOR?

SyncLite follows a unique approach when it comes to data storage. We do not retain any data on our servers. Your personal information, including email addresses, names, phone numbers, and organization/company names, will be held for as long as you require it. This ensures that you have full control over your data, and it will not be stored beyond your needs.

16.HOW WILL YOU KNOW THE POLICY HAS CHANGED?

SyncLite values transparency and will keep you informed of any policy changes. If there are updates to our privacy policy, you will find the latest version on the SyncLite website. We encourage you to check the policy periodically to stay informed about how we protect your data.

17.WHY AND HOW WE PROCESS YOUR INFORMATION:

SyncLite processes your data solely according to your applications and instructions. SyncLite does not exert any control over how your data is processed. SyncLite serves as a platform to facilitate the rapid development of applications that require data acquisition, management, pipelining, consolidation, and analytics. The handling and processing of your data remain under your authority.

18.COOKIES POLICY:

a.What are cookies and what does this policy cover?

Cookies are small text files that are stored on your device when you visit a website. This policy covers how SyncLite uses cookies and similar tracking technologies.

b.Why do we use cookies?

We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies help us understand how you interact with our website.

c.Where do we use cookies?

Cookies are used on our website to collect information about your browsing activities. They are essential for certain site functionalities and analytics.

d.Do other companies use cookies in connection with our Products?

Third-party services, such as analytics providers, may also use cookies to collect data when you interact with our website. These cookies are subject to their respective privacy policies.

e.How can you control your information?

You have the option to manage cookies through your browser settings. You can choose to block or delete cookies, but this may impact your experience on our website.

19.CHILDREN'S PRIVACY:

Our Service does not address anyone under the age of 18 ("Children").

"We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions.

20.LINKS TO OTHER SITES:

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services

21.THIRD PARTY SERVICE PROVIDERS:

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose

22.YOUR DATA PROTECTION RIGHTS UNDER GENERAL DATA PROTECTION REGULATION (GDPR):

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. SyncLite Systems Pvt. Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

a.The Right of Access: You have the right to access and obtain a copy of your Personal Data that is held by us.

b.The Right to Rectification: You have the right to have your information rectified if that information is inaccurate or incomplete.

c.The Right to Erasure: You have the right to request the removal of your Personal Data.

d.The Right to Restrict Processing: You have the right to request the restriction of the processing of your Personal Data.

e.The Right to Object to Processing: You have the right to object to our processing of your Personal Data.

f.The Right to Data Portability: You have the right to be provided with a copy of your Personal Data in a structured, machine-readable, and commonly used format.

g.The Right to Withdraw Consent: You also have the right to withdraw your consent at any time where SyncLite Systems Pvt. Ltd relied on your consent to process your Personal Data.

Please note that we may ask you to verify your identity before responding to such requests

23.EMAIL CONTACT AND HOW TO REACH US WITH QUESTIONS?

If you have any questions, queries, or require clarifications regarding these terms and conditions or our services, please feel free to contact us via email at support@synclite.io. We are here to assist you and provide the necessary information.

24.Effective Date:

This policy is effective from 04-09-2023.